The Thing Shop ensures that all items and orders are packages and shipped with care to prevent damage during shipping. However if your order is in transit and arrives damaged. Follow these steps.

Upon receiving your order, inspect it immediately. If damage to a part is discovered from shipping, DO NOT send any parts back to The Thing Shop. A damage claim must be filed with the carrier. DO NOT dismantle the package. Keep the parts and packing material in as close as possible to the original received condition. The carrier must determine how the damage occurred. Without the original container and packing material, your claim will be voided by the carrier. Damaged parts are to be returned by the carrier. Failure to follow these instructions could result in the loss of your time and money.