Questions and Inquires:We are happy to share our knowledge and help you with any problem that may arise. For any questions or information, please call our office at 480-753-0684. For questions about the status of an order already placed or shipping information please call 480-753-0687. Ordering:We offer a toll-free order line to help keep our customer’s costs low, and to speed up the ordering process. Please feel free to call 1-800-898-4464 and speak with the sales desk to place your order. To avoid possible shipping errors, please use our part numbers, part descriptions and inform us of your car’s year model. It is best to have your order written out and organized before you call. Prices:We reserve the right to changes prices and company policies without notice. Shipping:GENERAL SHIPPING & DELIVERY POLICY We do everything in our power to get your order processed and shipped in the shortest time frame possible. Most orders will ship out either same day or within 1-2 business days, some exceptions may include back ordered items or items that still need to be produced. Please allow three (3) to ten (10) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. If you would like to check inventory or estimated ship date please contact us via phone or e-mail. DOMESTIC SHIPPING OPTIONS (Internet orders ship via the cheapest methods. If you would like expedited shipping the following can be quoted over the phone.)
We ship through FedEx and USPS on most orders considered non-truck freight. We will ship to the 50 U.S. states and International to select countries. For customers in Alaska, Hawaii and Canada please consider calling in your order so we can arrange suitable shipping. INTERNATIONAL SHIPPING: Due to the uniqueness of international shipping, a shipping quote MUST be requested on the CHECKOUT page. Please provide shipping details and then click ‘Request a quote’. The Following is required for use to generate a shipping quote:
We take this information and pre-ship your cart contents and run it though our shipping rate calculator. We will find you the best rate through this method. Shipping transit times vary. If you would like expedited shipping, please contact us via phone or email. Additionally, shipping rates provided do not include customs duties, tax, or VAT charges. Such charges are mandated by the country of destination, and will vary depending on amount of items and or the monetary value of items ordered. The Thing Shop will not pay the duties/taxes and the customer will be responsible for return shipping cost when refusing to accept a shipment. Restocking fees are also applicable in certain situations All items shipped are declared in U.S. Dollars. Please contact your local customs office to verify if such charges will apply to your order. POST OFFICE BOX (P.O. BOX) SHIP-TO ADDRESSES: In most instances, we are unable to ship to a P.O. Box due to the size and weight of the shipment. We recommend and ask that you provide a physical ship-to address at checkout. In the event that you provide a P.O. Box in the ship-to, you may experience a delay in the processing of your order while we attempt to contact you for a physical address. PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility. We will not cover the cost! Free Shipping:Free ground shipping is valid on orders of $100 or more shipped to a single U.S. address, after promotions and discounts are applied. Taxes and shipping do not qualify toward the minimum purchase requirement. Offer is valid for shipments in the contiguous 48 United States only. HI, AK, PR, US Territories, International and Canadian orders are excluded from this offer. Limited-time offer valid from 12:01 a.m. Central Standard Time (CST) on 1/01/2023 through 11:59 p.m. Pacific Daylight Time (PDT) on 12/30/2023 or while supplies last. Orders submitted after the promotion period ends do not qualify. 3-7-day delivery based on business days and item availability. Weather, natural disasters and other uncontrollable events can interrupt freight carrier’s transportation flow with little warning. Offer not valid on Rush, Next Business Day, or Saturday delivery orders. Coupon has no cash value and may not be redeemed for cash.
This offer does not apply to items marked with additional flat rate shipping charge, such as select windshields, clip-ins, toolboxes, etc… Payments:We accept Paypal, Visa, MasterCard, American Express, and Discover Cards. We also accept certified check and money orders. Sales Tax:All orders that are billed to or shipped to, the state of Arizona will be subject to a sales tax. Damaged Parts, Mis-shipments, or Missing Parts:The Thing Shop ensures that all items and orders are packages and shipped with care to prevent damage during shipping. However if your order is in transit and arrives damaged. Follow these steps. Upon receiving your order, inspect it immediately. If damage to a part is discovered from shipping, DO NOT send any parts back to The Thing Shop. A damage claim must be filed with the carrier. DO NOT dismantle the package. Keep the parts and packing material in as close as possible to the original received condition. The carrier must determine how the damage occurred. Without the original container and packing material, your claim will be voided by the carrier. Damaged parts are to be returned by the carrier. Failure to follow these instructions could result in the loss of your time and money. Upon receiving your order, please inspect the package(s) as soon as possible to verify its contents are accurate and complete. We must be contacted within 10 days of you receiving the order if there is an issue and we will do everything we can to resolve the issue in a timely manner. Replacement parts will ship with Ground service. In the case of a mis-ship, the original incorrectly shipped part will have to be in transit back to the warehouse you were instructed to return it to prior to a replacement being shipped to you. Returns:Parts being returned by a customer for any reason (except if the part you received is defective) must be “postage paid” by the customer. We cannot accept any C.O.D.’s on returned merchandise. If parts were ordered in a ‘KIT’, all of the KIT must be returned. We do not accept partial KIT return. Electrical parts are non-returnable, non-refundable. We are more than happy to exchange parts or give full refunds on parts you are not satisfied with, as long as parts are in a new and unused condition and the return is made within 30 days of the original shipping date. Refunds for purchases made with a credit card must be credited to the card used for the original purchase. It may take up to 30 days for the refund to be processed. Be sure to include a copy of your original purchase invoice along with instructions on what you would like done with any returned parts. Items returned without instructions will not be processed. Shipping charges are non-refundable. Any items returned for a refund without a valid reason will be subject to a 20% restocking charge. Core Refunds: ALL core refunds must be received within 90 days of purchase date. Please call or email about core requirements.
Our Return address is:
Back Orders:We carry a huge inventory and do our best to keep it full, but occasionally an item may be out of stock. You will receive your original invoice upon completion of your shipment. Most back ordered parts are shipped within 2-3 weeks of the initial order. Sale Policies:All Sales exclude special order items and items already on sale. Privacy Policies:
What personal data we collect and why we collect itCommentsWhen visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. MediaIf you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. CookiesIf you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websitesArticles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. AnalyticsWho we share your data withYour data is safe and secure and protected by law. Therefor, we do not sell or share your information with third parties. How long we retain your dataIf you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your dataIf you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your dataVisitor comments may be checked through an automated spam detection service. |
About us:This is the new web site of The Thing Shop. Our postal address is We can be reached via e-mail at orders.thethingshop@gmail.com If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, or calling us at the above telephone number. |
